Your privacy is important to us. It is Pixelwest‘s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including via our app, ResearchScribe AI, and its associated services.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use an app or online service.
In the event our app contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our app.
This policy is effective as of 9.01.2026 Last updated: 9.01.2026
Information we collect falls into one of two categories: ‘voluntarily provided’ information and ‘automatically collected’ information.
‘Voluntarily provided’ information refers to any information you knowingly and actively provide us when using our app and its associated services.
‘Automatically collected’ information refers to any information automatically sent by your device in the course of accessing our app and its associated services.
When you access our servers via our app, we may automatically log the standard data provided by your device. It may include your device’s Internet Protocol (IP) address, your device type and version, your activity within the app, time and date, and other details about your usage.
Additionally, when you encounter certain errors while using the app, we automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem.
Our app may access and collect data via your device’s in-built tools, such as:
When you install the app or use your device’s tools within the app, we request permission to access this information.
We may ask for personal information — for example, when you create an account or contact us — which may include:
We do not actively seek to collect sensitive information (special categories of data) about you. If you provide such information through the use of our AI features (e.g., in a text prompt), we will only process it to the extent necessary to provide the service. We will not collect sensitive information about you without first obtaining your consent.
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you.
We may collect personal information from you when you do any of the following on our app:
AI Services: We use third-party AI models (OpenAI and Claude) to process the content you provide (e.g., text, voice recordings) to generate responses or transcriptions. These providers process your data according to their own privacy policies.
When we collect and process personal information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access or disclosure. However, we advise that no method of electronic transmission or storage is 100% secure.
We keep your personal information only for as long as we need to. If your personal information is no longer required, we will delete it or make it anonymous.
We disclose personal information to third-party providers to ensure our services function correctly. Third parties we currently use include:
You always retain the right to withhold personal information from us, with the understanding that your experience of our app may be impacted. You may request details of any personal information we hold about you. If you believe that any information we hold about you is inaccurate, please contact us.
Our app may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites.
At our discretion, we may change our privacy policy to reflect updates to our business processes. If we decide to change this privacy policy, we will post the changes here.
For any questions or concerns regarding your privacy, you may contact us using the following details:
Pixelwest Email: support@pixel-west.com Website: Pixelwest.com
